1. How to Request Account Deletion
You can request deletion of your BBots account and associated data via an Email Request:
Send an email to [email protected] with the subject line:
BBots Account Deletion Request
In the body of your message, include:
The email address tied to your BBots account.
A brief confirmation that you wish to delete your account and data.
We will acknowledge receipt within 5 business days and schedule deletion.
2. What Data Is Deleted
Upon confirmation of your deletion request, we will permanently remove the following personal data from our active systems:
Account Information: Name, email address, organization name, and password credentials.
Profile Details: Job title, phone number, profile photo.
User-Generated Content: All messages, files, invoices, workflows, and custom add-on configurations you have created within BBots.
Usage Records: Activity logs tied directly to your user ID (for example, task-automation actions and in-app feedback you submitted).
Deletion is irreversible once completed.
3. What Data May Be Retained
Some information may be retained for legal, compliance, or operational purposes, in anonymized or aggregated form:
Transactional Records: Anonymous billing or payment records required for tax or audit purposes. These records are dissociated from your personal identity.
System Logs & Diagnostics: Technical logs and crash reports that no longer contain your personal identifiers, retained strictly for system integrity and security monitoring.
Backups: Encrypted backups may persist for up to 30 days after deletion is confirmed, in order to support disaster recovery. After 30 days, all backups containing your data are purged.
4. Retention Period Summary
Data Category | Deleted Immediately | Retained (Anonymized) | Final Purge Timeline |
Account Information & Profile | ✔️ |
| — |
Messages, Files & Workflows | ✔️ |
| — |
Transactional Records (anonymized) |
| ✔️ | Retained per tax law |
System Logs & Diagnostics |
| ✔️ | Purged after 30 days |
Encrypted Backups |
|
| Purged after 30 days |
5. Questions or Concerns
If you have any questions about this process or encounter any issues, please contact us:
Email: [email protected]
Address: 738 Dundas St EToronto ON M5A 2C3
Thank you for using BBots. We’re sorry to see you go, and we take your privacy seriously.